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Monday, February 27, 2012

Credibility Rests on Daily Behavior

Here is the Jefferson Smith weekly tip on everyday practices on good leadership. It's worth sharing:

Get out of the office. A friend remembers a day thirty years ago when the CEO stopped by his desk and asked how he was. The CEO. Thirty years ago. You cannot lead from the corner office.

Get to know your people. Where are they from? How are their families? What do they like about the company? What would they change? (And when you adopt their suggestions, give them credit: “This was Shirley’s idea.”)

Keep your word. Never, ever lie. It’s that simple. If you’re asked a question you can’t answer, say, “I’m sorry, but I can’t answer that question.”

Keep your promises. If circumstances change, explain what’s happened: “I promised to get you that book on process improvement. It’s on back order. I didn’t want you to think I’d forgotten about you.”

Watch out for your people before you watch out for yourself. Eat last at the company picnic. (Better yet, serve at the company picnic.) Treat your people fairly.

Your leadership and your credibility rest on your daily behavior.

2 comments:

Meili said...

Diana, you could have written these tips. You are an exceptional leader!

Steve said...

I totally agree-- especially with the second one and the last one. If you've got your teams back(s), then they of course have yours, but then they feel confident enough to succeed and make you both look good.

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