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Sunday, February 19, 2012

Gaining Trust

I came across some good advice the other day...thought it was worth sharing:

Stephen M. R. Covey, in The Speed of Trust, identifies four principles for gaining trust as a leader:

Integrity. Are we who we say we are? Do we keep our word? “’Integrity’ comes from the same Latin root as the words ‘integrated’ and ‘integer.’ A person has integrity when there is no gap between intent and behavior, when he or she is whole, seamless, the same—inside and out.”

Intent. What’s our agenda? Our motive? Do we care about those we serve or do we see them only as tools for advancement?

Capability. This is often referred to as competence. Do we have the skills to accomplish what we need to do? And, if we don’t have the skills, do we know how to learn them?

Results. What have we done to demonstrate our capability? Our competence? In short, can we show we've walked the talk?

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