Most days are crazy busy. That's normal around here. And then things get insanely busy. That's been my life the last three months.
We took a little breather with a four-day weekend to St George. Some birthday-eve golf, hikes thru Zion National Park and Snow Canyon, and quality time at the pool were just what the doctor ordered.
I also had time to do some reading...a rare luxury of late.
My current reader is Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh...the CEO of Zappos.com, Inc.
Two things I love.
So when my boss recommended I read it, I was on board. Of course, my boss could care less about shoe shopping. He liked the book because it discusses the elements of a highly productive corporate culture.
One of Zappos.com Inc's ten core values is "Build Open and Honest Relationships With Communication".
I'll share with you a couple of paragraphs from page 176 discussing this value I found particularly profound.
"A key ingredient in strong relationships is to develop emotional connections. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and make sure that you do the right thing and treat your relationships well. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more.
In any relationship, it's important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters most. In order for someone to feel good about a relationship, they must know that the other person truly cares about them, both personally and professionally."
Great advice from a guy who sells more than a billion dollars in shoes on the internet. Awesome!